Rules and Regulations
We want your vacation to be carefree & memorable…please be sure to read over these terms & conditions and make sure that everyone in your party is aware of the rules.
We accept reservations by phone from 9 AM until 5 PM Monday through Friday and from 9 AM until 4 PM on Saturday. You may make reservations online 24 hours a day!
Designate one person in your party to be responsible for all payments and correspondence regarding your reservation. After we book the property for you, we will email you
a lease agreement confirming your reservation. You’ll need to return a signed copy of the lease, along with any rent payment specified on the lease. The signed lease and first payment must be returned to us within three days of booking or the reservation may
be automatically cancelled without notice. Total payment is due 30 days prior to your date of arrival. We accept checks, money orders, Visa and Master Card. Please mark your calendar, as we do not send out separate billing for the final payment. Final payment
must be made no later than 30 days prior to your arrival. Payments made after this 30 day deadline must be made by either credit card, a cashier’s check, certified check or money order. NO PERSONAL CHECKS WILL BE ACCEPTED AFTER THIS 30 DAY DEADLINE. Checks
should be made payable to JENKINS RENTALS, INC and needs to indicate your Reservation Number.
Please read your entire packet, as it includes a thorough explanation of the following charges:
6.75% State Tax
6% Occupancy Tax
Bed & Bath Linens are not included in the initial cost of the property rental. However, if you do not wish to bring linens with you, they can be rented from us for an additional
fee. If you would like for us to provide the linens and/or make the beds prior to your arrival, you must notify the office no less than 48 hours before your arrival date.
Non optional fees that are INCLUDED in the rental rate:
Reservation fee (which covers tenant services and administrative costs)
Accidental Damage Protection Insurance Coverage
Optional travel insurance from Red Sky Insurance, which totals 7% of the rent and will reimburse you with up to 90% of the cost if a medical emergency, death in the family,
or natural disaster occurs. For additional information go to: http://www.redskyinsurance.com
LIABILITY FOR DAMAGES
Aside from normal wear and tear, you will be responsible to pay the owner for any damages to the property or its contents during your vacation stay. The person in whose name
the cottage is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions.
LONG DISTANCE PHONE CALLS
Telephones are included in some vacation homes for your convenience. Local calls are free of charge, but all long distance calls must be charged to your home phone, a credit card or called collect. PLEASE DO NOT CHARGE ANY CALLS TO THE OWNER.
From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair, care, or management of the property. We will make every effort possible to notify you before maintenance enters.
Any locked closets are reserved for the storage of the owner’s private property. THESE AREAS ARE ABSOLUTELY NOT INCLUDED IN THIS RENTAL. If any damage is incurred by guests trying to access items in locked storage areas, you will be responsible to pay for the
repairs of any damage.
The maid service charge provides one general clean-up (which is included in the rental fee). However, tenants are expected to wash and put away dishes, and leave the property as they found it. We are not responsible for personal items left in the house. Items
left by a tenant on the Property after check out are not the responsibility of Jenkins Rentals. Additional shipping and retrieval fees may apply. One standard, white garbage bag can be left inside the property at check-out.
WHAT TO BRING
All properties are furnished with regular household items, such as: dishes, silverware, glassware, bedspreads, pillows, and blankets. You need to provide your own bed and bath linens, toiletries, dish and laundry detergent.
Please check the number of people each unit sleeps as detailed in the unit description. This represents the maximum number of people, including children allowed to stay in the house. FAMILIES ONLY.
Pets are allowed in pet friendly properties only. If pets are permitted, there should be no more than two (2) pets on the Property. Tenant must pay a pet fee of $80.00 per pet, along with any applicable sales tax. Tenant is responsible for cleaning up after
pet and using designated area (please do not go on private property). If pets are brought to a non-pet friendly property tenant will incur additional charges, additional cleaning fees, and will be asked to vacate the property immediately resulting in a loss
of any money paid in advance.
If you must cancel your reservation, please contact us immediately. If you cancel and the property is re-rented for the entire stay, you will be refunded your rental amount, less a $50 cancellation fee, within three weeks of receiving payment on the new replacement
reservation. The reservation fee and trip insurance are not refundable. If the property is not re-rented, you will be responsible for the entire rental amount. However, if you purchase the optional Travel Insurance, you can file a claim with the insurance
company in order to receive a refund.
We reserve the right to substitute accommodations if circumstances require. All efforts will be made to place you and your party into a comparable property.
Check-in is from 2:00 PM to 5:00 PM, Monday through Saturday. If you will be checking in after hours or on Sunday, we will automatically place your check-in packet outside with a map and key. Please call to inform us if you will be arriving late.
Tenants must vacate rental units on the last day of the reservation before 11:00 am. Keys should be returned to the rental office and the property should be left as you found it. Check-Out is 11:00am. If you do not vacate the property on time you will be assessed
a fine. If you wish to extend your vacation, please call the office immediately to make sure that the property is available for the time you wish to extend.
INTEREST BEARING ACCOUNT
All deposits, prepaid rents and rental balances will be placed in an interest bearing escrow account. Tenant agrees and understands that the interest earned on these funds will accrue to the benefit of Jenkins Realtors, Inc.
WINTER DRIVING WEATHER
As you plan your trip to the mountains, please remember we do get rain, snow and some foggy days and occasional inconveniences which are out of our control. Winter weather in the Blue Ridge Mountains can occur from November through April. The majority of our
homes are accessed by mountain roads, which could be icy in winter weather. For the safety of you and your party, please be prepared to drive in snow and ice. This means 4-wheel drive, good tires, and chains. It is your responsibility to be prepared for hazardous
road conditions. There will be NO refunds, allowances, or date changes resulting from your negligence in this matter.
Please be patient if you encounter any inconvenience. We will be as responsive as possible, and will certainly try to remedy those things which are in our control. Samples
of inconveniences which are not in our control, and which do not warrant any refund of rental monies include: breakdown of TVs, DVD Players, hot tubs or other appliances; construction taking place in the area; a home which is not decorated or accommodated
to your personal taste; bad weather (if your vacation is during the winter months, please come prepared to drive in the snow and ice to reach the property you have reserved).