Rules and Regulations
We want your vacation to be carefree & memorable…please be sure to read over these terms & conditions and make sure that everyone in your party is aware of the rules.
We accept reservations by phone from 9 AM until 5 PM Monday through Friday and from 9 AM until 4 PM on Saturday. You may make reservations online 24 hours a day at www.jenkinsrentals.com! In order to reserve a property you need to be 25 years old or older.
Designate one person in your party to be responsible for all payments and correspondence regarding your reservation. After we book the property for you, we will mail you a
lease agreement confirming your reservation. You’ll need to return a signed copy of the lease, along with an advance rent payment specified on the lease. The signed lease and first payment must be returned to us within twelve days of booking or the reservation
may be automatically cancelled without notice. Total payment is due 30 days prior to your date of arrival. We accept checks, money orders, Visa and Master Card. Please mark your calendar, as we do not send out separate billing for the final payment. Final
payment must be made no later than 30 days prior to your arrival. Payments made after this 30 day deadline must be made by either credit card, a cashier’s check, certified check or money order. NO PERSONAL CHECKS WILL BE ACCEPTED AFTER THIS 30 DAY DEADLINE.
Checks should be made payable to JENKINS RENTALS, INC. Please call us to reconfirm your reservation and let us know that your money is in the mail.
Please read your entire packet, as it includes a thorough explanation of the following charges:
6.75% State Tax
6% Occupancy Tax
Non optional fees that are INCLUDED in the rental rate:
Reservation fee (which covers tenant services and administrative costs)
Accidential Damage Protection
$80 pet fee, plus tax, per pet, it the home is pet friendly.
Bed and bath linens (you can bring your own from home or rent them from Jenkins Rentals).
Please check the number of people each unit sleeps as detailed in the unit description. This represents the maximum number of people, including children allowed to stay in
the house. FAMILIES ONLY. NO LARGE PARTIES OR GATHERINGS.
Check-in is from 2:00 PM to 5:00 PM, Monday through Friday and 2:00 PM to 4:00 PM on Saturdays. Early check-ins can be available, ask your reservationist. If you will be checking
in after hours or on Sunday, we will automatically place your check-in envelope in a predetermined area, please call in the office in advance of arrival. Please call to reconfirm your arrival and reservation.
WHAT TO BRING
All units are furnished for normal housekeeping with dishes, silverware, glassware, bedspreads, pillows, and blankets. The home does have starter toilet paper and trash bags.
Items not provided include personal toiletries, grocery items, dish or laundry detergent, propane or charcoal for grills, or firewood. Bed and bath linens can be brought from home or rented through Jenkins Rentals. Firewood cane be purchased in advance
Tenants must vacate rental units on the last day of tenancy no later than 11:00 am. Keys should be returned to the rental office and your unit should be left as you found
it. Late checkout requests upon availability.
If you must cancel your reservation, please contact us immediately. If you cancel and the unit is re-rented for the entire stay, you will be refunded your rental amount, less
a $50 cancellation fee, within three weeks of receiving payment on the new replacement reservation. The reservation fee and trip insurance are not refundable. If the unit is not re-rented, you will be responsible for the entire rental amount.
We reserve the right to substitute accommodations if circumstances require. All efforts will be made to place you and your party into a comparable property.
LIABILITY FOR DAMAGES
Aside from normal wear and tear, you will be responsible to pay the owner for any damages to the property or its contents during your vacation residency. The person in whose
name the cottage is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions.
Pets are allowed in pet friendly properties only. If pets are permitted, there should be no more than two (2) pets on the Property. The pet fee is $80.00 per pet, plus applicable
sales tax. Tenant is responsible for cleaning up after pet and using designated area (please do not go on private property). If pets are brought to a non-pet friendly property tenant will incur additional charges, additional cleaning fees, and will be asked
to leave the property without a refund.
The maid service charge provides one general clean-up (which is included in the rental fee) after you check out. However, tenants are expected to wash and put away dishes,
and leave the property as they found it. We are not responsible for personal items left in the house. Items left by a tenant on the Property after check out are not the responsibility of Jenkins Rentals. Additional shipping and retrieval fees may apply. One
standard, white garbage bag can be left inside the property at check-out. Excess garbage needs to be taken to the county dumpster site; each bag left will incur a removal fee.
Any locked closets are reserved for the storage of the owner’s private property. THESE AREAS ARE ABSOLUTELY NOT INCLUDED IN THIS RENTAL.
From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair, care, or management of the property.
We will make every effort possible to notify you before maintenance enters.
LONG DISTANCE PHONE CALLS
Telephones are included in some vacation homes for your convenience. Local calls are free of charge, but all long distance calls must be charged to your home phone, a credit
card or called collect. PLEASE DO NOT CHARGE ANY CALLS TO THE OWNER.
INTEREST BEARING ACCOUNT
All deposits, prepaid rents and rental balances will be placed in an interest bearing escrow account. Tenant agrees and understands that the interest earned on these funds
will accrue to the benefit of Jenkins Realtors, Inc.
WINTER WEATHER DRIVING
As you plan your trip to the mountains, please remember we do get rain, snow and some foggy days and occasional inconveniences which are out of our control. Winter weather
in the Blue Ridge Mountains can occur from November through April. The majority of our homes are accessed by mountain roads, which will be icy in winter weather. For the safety of you and your party, please be prepared to drive in snow and ice. This means
4-wheel drive, good tires, and chains. It is your responsibility to be prepared for hazardous road conditions. There will be NO refunds, allowances, or date changes resulting from your negligence in this matter.
Please be patient if you encounter any inconvenience. We will be as responsible as possible, and will certainly try to remedy those things which are in our
control. Samples of inconveniences which are not in our control, and which do not warrant any refund of rental monies include: breakdown of TVs, hot tubs or other appliances; service disruption of internet, phone, cable or satellite reception; construction
taking place in the area; a home which is not decorated or accommodated to your personal taste; bad weather (if your vacation is during the winter months, please come prepared to drive in the snow and ice to reach your unit).